Differences

This shows you the differences between two versions of the page.

--- user_manual [2025/01/16 16:08] – created brad.sharp
+++ user_manual [2025/01/16 20:29] (current) – [FAQ] brad.sharp
@@ Line 5: / Line 5: @@
   - [[#System Requirements|System Requirements]]
   - [[#Getting Started|Getting Started]]
-    - [[#Installation|Installation]]
+    - [[#Submitting Claims|Submitting Claims]]
-    - [[#Configuration|Configuration]]
+    - [[#Searching Claims|Searching Claims]]
+    - [[#Searching ERAs|Searching ERAs]]
   - [[#Using the Application|Using the Application]]
     - [[#Key Features|Key Features]]
     - [[#Step-by-Step Guide|Step-by-Step Guide]]
   - [[#Troubleshooting|Troubleshooting]]
-  - [[#FAQ|FAQ]]
+  - [[faq|FAQ]]
   - [[#Support|Support]]
 ===== Introduction =====
-Provide a brief overview of the application, its purpose, and the intended audience.
+The ClaimRev Processing Portal, accessible at [[https://portal.claimrev.com|portal.claimrev.com]], provides a comprehensive suite of tools designed to streamline the management of your claims.
+Through the portal, users can:
+  * Access and review submitted claims to verify their status with payers.
+  * Download ERA (Electronic Remittance Advice) files for seamless integration into billing systems.
+In addition, the portal offers robust reporting capabilities for claims and ERAs, empowering users with actionable insights to efficiently track and manage their claims workflow.
 ===== System Requirements =====
-List the minimum and recommended requirements for using the application, including hardware, software, and network specifications.
-===== Getting Started =====
+The ClaimRev Processing Portal is a web-based application accessible through modern web browsers. To ensure optimal performance, please use the following recommended system configuration:
-==== Installation ====
+==== Supported Browsers ====
-Step-by-step instructions for installing the application.
+  * Google Chrome (latest version)
+  * Mozilla Firefox (latest version)
+  * Microsoft Edge (latest version)
+  * Safari (latest version on macOS)
+==== Device Compatibility ====
+The portal is designed to work on the following devices:
+  * Desktop or laptop computers
+  * Tablets and mobile devices (responsive design ensures usability)
+==== Internet Requirements ====
+  * A stable internet connection with a minimum speed of 5 Mbps is recommended for optimal performance.
+==== Display Resolution ====
+  * A minimum screen resolution of 1920x1080 is recommended for the best user experience.
+==== Additional Requirements ====
+  * JavaScript must be enabled in your browser.
+  * Cookies must be enabled for session management.
+===== Getting Started =====
-==== Configuration ====
+==== Submitting Claims ====
-Details about the initial setup and configuration required before use.
+Instructions for submitting claims via portal.
+==== Searching Claims ====
+How to find and check claims
+==== Searching ERAs====
+How to find and download ERAs
 ===== Using the Application =====
@@ Line 39: / Line 70: @@
 Provide solutions for common issues users might encounter.
-===== FAQ =====
-Answer frequently asked questions to address user concerns quickly.
 ===== Support =====
 Include contact information, support hours, and links to additional resources (e.g., documentation, forums, or helpdesk).