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PaySpan Registration Instructions

IMPORTANT: After completing the instructions, please send an email to your ClaimRev Account Manager to notify them that ERA registration is complete. Be sure to include the Payer Name and Payer Number in the email.


Register For PaySpan

1. Click the link below or call PaySpan Customer Service to request a Registration Code (you will be issued a Registration Code along with a PIN):
  - https://www.payspanhealth.com/RequestRegCode
  - Or call **(877) 331-7154 Option 1**
2. When you receive your Registration Code, go to: **https://www.payspanhealth.com**
3. Click **Register Now**
4. Enter your **Registration Code** and click **Submit**
5. Enter your **PIN**, **Tax ID**, and **NPI**, then click **Start Registration**
6. Fill out basic contact and account information, then click **Next**
7. Enter an **Account Name**
8. **IMPORTANT:** Under **Enveloping Format**, select **Payer Plan ID**
9. Check **Request Paper Remittance** if you wish to receive paper copies
10. If you **do not** want Electronic Payments (EFT):
  - Uncheck **Enable Electronic Payment**, click **Next**, and skip to Step 12
11. If you **do** want EFT:
  - Complete the Financial Institution Information, then click **Next**
12. Verify your information, read the Services Agreement, agree to it, and click **Confirm**

Activating EFT Account

If EFT was requested, PaySpan will deposit an amount less than $1 into your bank account within a few business days.

1. Check your bank account online or contact your bank to get the deposit amount.
2. Log in to **PaySpan**
3. Click **Your Payments**
4. Click **Account Verification** on the left menu.
5. Enter the deposit amount in this format: **0.00**

*Note: You do not need to return the deposit to PaySpan.*


Routing Your ERAs to ClaimRev

After registration, route your ERAs to ClaimRev:

1. Click **Your Payments**
2. Under **Manage**, click **Accounts**
3. Select the **Account Name**
4. Click **Mailbox Settings**
5. Click **Create Mailbox**
6. Click **Close**
7. On the **Edit Account** page, click **Delivery Settings**
8. In the **835 Recipient** column, select **Availity-RealMed** from the dropdown
9. Click **Save**
10. Click **Close**
11. Click **Save** on the **Edit Account** page

ClaimRev Notification

After completing the above steps, please send an email to your ClaimRev Account Manager to notify them that ERA setup is complete.

Include the following in your email:

  1. Payer Name
  2. Payer Number

pay_span.txt · Last modified: 2025/08/04 21:33 by brad.sharp

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