Differences

This shows you the differences between two versions of the page.

--- pay_span [2025/08/04 21:27] – created brad.sharp
+++ pay_span [2025/08/04 21:33] (current) – brad.sharp
@@ Line 1: / Line 1: @@
-====== ClaimRev Enrollment Instructions ======
+====== PaySpan Registration Instructions ======
+**IMPORTANT:** After completing the instructions, please send an email to your ClaimRev Account Manager to notify them that ERA registration is complete. Be sure to include the **Payer Name** and **Payer Number** in the email.
-Providers must enroll with InstaMed to begin receiving ERAs for this payer.
+----
-Follow the steps below to create an InstaMed account:
+===== Register For PaySpan =====
-  - Go to: **https://register.instamed.com**
+. Click the link below or call PaySpan Customer Service to request a Registration Code (you will be issued a Registration Code along with a PIN):
-  - Enter your **Tax ID** and **Email Address** to get started.
+    - https://www.payspanhealth.com/RequestRegCode
-  - During registration, you will be asked to select **Remittance Delivery**.
+    - Or call **(877) 331-7154 Option 1**
-    - **IMPORTANT:** Be sure to choose **Availity** as your clearinghouse.
+. When you receive your Registration Code, go to: **https://www.payspanhealth.com**
-  - You only need to enter your **Tax ID** and **Email Address**.
+. Click **Register Now**
-  - Select the appropriate payment solution.
+. Enter your **Registration Code** and click **Submit**
-  - Ensure **Availity** is selected in the **Remittance Delivery** dropdown.
+. Enter your **PIN**, **Tax ID**, and **NPI**, then click **Start Registration**
-    - This field is located above the **Billing NPI** field (which is required).
+. Fill out basic contact and account information, then click **Next**
+. Enter an **Account Name**
+. **IMPORTANT:** Under **Enveloping Format**, select **Payer Plan ID**
+. Check **Request Paper Remittance** if you wish to receive paper copies
+. If you **do not** want Electronic Payments (EFT):
+    - Uncheck **Enable Electronic Payment**, click **Next**, and skip to Step 12
+. If you **do** want EFT:
+    - Complete the Financial Institution Information, then click **Next**
+. Verify your information, read the Services Agreement, agree to it, and click **Confirm**
 ----
-===== Updating an Existing InstaMed Account =====
+===== Activating EFT Account =====
-If you already have an InstaMed account, follow these instructions to add **Availity** as a clearinghouse for this payer:
+If EFT was requested, PaySpan will deposit an amount less than $1 into your bank account within a few business days.
-  - Go to: **https://online.instamed.com/providers**
+. Check your bank account online or contact your bank to get the deposit amount.
-  - Log in using your **User ID**, **Password**, and **Corporate ID**.
+. Log in to **PaySpan**
-  - Navigate to: **Configure > Account Info > Manage Payer Payments**.
+. Click **Your Payments**
-  - Select your organization from the dropdown.
+. Click **Account Verification** on the left menu.
-  - In the table, select the payer item you wish to update.
+. Enter the deposit amount in this format: **0.00**
-  - Click **Change Remittance Delivery**.
-  - In the popup, select **Availity** from the **Remittance Delivery** dropdown.
+*Note: You do not need to return the deposit to PaySpan.*
-  - Click **Next** to review and **Confirm** to submit the change.
 ----
-===== After Completing the Steps =====
+===== Routing Your ERAs to ClaimRev =====
-Please let us know you completed this step, email your account representative.
+After registration, route your ERAs to ClaimRev:
+. Click **Your Payments**
+. Under **Manage**, click **Accounts**
+. Select the **Account Name**
+. Click **Mailbox Settings**
+. Click **Create Mailbox**
+. Click **Close**
+. On the **Edit Account** page, click **Delivery Settings**
+. In the **835 Recipient** column, select **Availity-RealMed** from the dropdown
+. Click **Save**
+. Click **Close**
+. Click **Save** on the **Edit Account** page
 ----
-===== Need Help? =====
+===== ClaimRev Notification =====
-For InstaMed account questions:
+After completing the above steps, please send an email to your **ClaimRev Account Manager** to notify them that ERA setup is complete.
-  * Email: support@instamed.com
-  * Phone: (866) 467-8263
+Include the following in your email:
+  - **Payer Name**
+  - **Payer Number**
+----