ClaimRev Support Documentation

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
===== Register For PaySpan =====

  - Click on the link below or call PaySpan Customer Service to request a Registration Code (You will be issued a Registration Code along with a PIN Number for that code):  
    * https://www.payspanhealth.com/RequestRegCode  
    * Call (877) 331-7154 Option 1  

  - When you receive your registration code, go to [www.payspanhealth.com](https://www.payspanhealth.com)  

  - Click the **Register Now** button  

  - Enter your registration code and click **Submit**  

  - Enter your PIN, Tax ID and NPI and click **Start Registration**  

  - Fill out the basic contact and account information and click **Next**  

  - Enter an Account Name  

  - **IMPORTANT:** Under *Enveloping Format* you MUST select **Payer Plan ID**  

  - Check the *Request Paper Remittance* box only if you wish to receive paper as well  

  - If you do **not** want Electronic Payments (EFT), remove the check mark in the *Enable Electronic payment* box by clicking on it and then click **Next** and proceed to Step 12  

  - If you **do** want EFT, complete the Financial Institution information and then click **Next**  

  - Verify your information, then read the Services Agreement and check the box that you agree to it, click **Confirm**  


===== Activating EFT Account =====

If EFT was requested, you will receive a deposit of less than one dollar from PaySpan within a few business days.  

  - Access your bank account online or contact your bank to obtain the amount of the test deposit from PaySpan  

  - Log into PaySpan  

  - Click **Your payments**  

  - Click **Account Verification** link on the left side of the screen  

  - Enter the amount of the deposit you received in this format: `0.00`  

**Note:** The deposit does not need to be returned to PaySpan.  


===== Routing Your ERA’s to ClaimRev after Registration =====

  - Select **Your Payments**  

  - Under **Manage** click **Accounts**  

  - Click the Account Name  

  - Click **Mailbox Settings**  

  - Click **Create Mailbox**  

  - Click **Close**  

  - On the Edit Account page, click **Delivery Settings**  

  - Select **Availity-RealMed** from the drop down under the 835 Recipient Column  

  - Click **Save**  

  - Click **Close**  

  - Click **Save** on the Edit Account page  


===== ClaimRev Notification =====

Please send an email to your account manager to let them know ERA’s have been completed.  
Include the payer name and number in the email.