ClaimRev Support Documentation

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====== PaySpan Registration Instructions ======

**IMPORTANT:** After completing the instructions, please send an email to your ClaimRev Account Manager to notify them that ERA registration is complete. Be sure to include the **Payer Name** and **Payer Number** in the email.

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===== Register For PaySpan =====

  1. Click the link below or call PaySpan Customer Service to request a Registration Code (you will be issued a Registration Code along with a PIN):
    - https://www.payspanhealth.com/RequestRegCode
    - Or call **(877) 331-7154 Option 1**
  2. When you receive your Registration Code, go to: **https://www.payspanhealth.com**
  3. Click **Register Now**
  4. Enter your **Registration Code** and click **Submit**
  5. Enter your **PIN**, **Tax ID**, and **NPI**, then click **Start Registration**
  6. Fill out basic contact and account information, then click **Next**
  7. Enter an **Account Name**
  8. **IMPORTANT:** Under **Enveloping Format**, select **Payer Plan ID**
  9. Check **Request Paper Remittance** if you wish to receive paper copies
  10. If you **do not** want Electronic Payments (EFT):
    - Uncheck **Enable Electronic Payment**, click **Next**, and skip to Step 12
  11. If you **do** want EFT:
    - Complete the Financial Institution Information, then click **Next**
  12. Verify your information, read the Services Agreement, agree to it, and click **Confirm**

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===== Activating EFT Account =====

If EFT was requested, PaySpan will deposit an amount less than $1 into your bank account within a few business days.

  1. Check your bank account online or contact your bank to get the deposit amount.
  2. Log in to **PaySpan**
  3. Click **Your Payments**
  4. Click **Account Verification** on the left menu.
  5. Enter the deposit amount in this format: **0.00**

*Note: You do not need to return the deposit to PaySpan.*

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===== Routing Your ERAs to ClaimRev =====

After registration, route your ERAs to ClaimRev:

  1. Click **Your Payments**
  2. Under **Manage**, click **Accounts**
  3. Select the **Account Name**
  4. Click **Mailbox Settings**
  5. Click **Create Mailbox**
  6. Click **Close**
  7. On the **Edit Account** page, click **Delivery Settings**
  8. In the **835 Recipient** column, select **Availity-RealMed** from the dropdown
  9. Click **Save**
  10. Click **Close**
  11. Click **Save** on the **Edit Account** page

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===== ClaimRev Notification =====

After completing the above steps, please send an email to your **ClaimRev Account Manager** to notify them that ERA setup is complete.

Include the following in your email:
  - **Payer Name**
  - **Payer Number**

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