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--- guides:work-board [2026/08/08 04:09] – Update: correct notification routing, add setup/config section, Validation Error reason, daily digest, claim/ERA detail tabs brad.sharp
+++ guides:work-board [2026/08/12 17:16] (current) – Drop the bell-only migration caveat; no existing users are affected by it brad.sharp
@@ Line 110: / Line 110: @@
 Auto-detected items get a due date automatically from your **Reason SLAs**, so rejections and denials start aging against a deadline without anyone having to set one. For anything you add by hand, set a due date so it doesn't slip.
-These notifications currently arrive in the portal, on the notification bell. **Email delivery is coming later.**
+Reminders and digests appear in the portal on the **notification bell**, and are also sent by **email**. Email is delivered in batches rather than the instant an item comes due, so allow up to an hour for it to arrive. The bell updates straight away, so it is always the faster of the two.
 Both reminders and the digest depend on your triage owners being set, so if unassigned items are going unnoticed, check **Team & Notifications** first.